As the new GM of a business, I needed to get my product management team speaking the same language and taking a consistent approach in developing great customer experiences.  The Product Rebels Bootcamp and coaching helped establish that foundation quickly allowing the PM team and I to move forward effectively.

We had a new product team that was growing fast with new leadership. Our goal was to establish a consistent set of product management practices and a customer-driven philosophy that would take PADI to our next stage of growth.  Product Rebels and the BootCamp did just that.  We now have a common taxonomy and framework that puts the customer first and supports efficient development of our products and services.

We had a product team with varying levels of experience and vastly different backgrounds. We needed to get them all up to speed so we could execute with confidence and predictability.  The Product Rebels BootCamp and coaching program gave us a fantastic framework to start from.  It was customized to our needs and included everything from a consistent language to a practical set of tools and processes that we can all use to make good product decisions and lead our dev teams more effectively.

At JDRF, we pride ourselves on our focus on creating a great donor experience.  Product Rebels enabled our team with the tools and confidence to establish a new way of measuring our donors’ happiness and ways to take focused action on the results.  They led the way in implementing the Net Promoter operating mechanism within our non-profit; something that is still new in the non-profit space.  Product Rebels helped us learn how to implement Net Promoter and is setting our team up to manage this effort going forward; ensuring our success longer term.  We expect our overall donor base satisfaction to improve and grow due to the Product Rebels effort, in turn, driving better outcomes for the cause.

This workshop helped me think through what really matters in product development. More than any specific tools we used at the workshop (which were great and practical, btw.), Vidya and Heather helped me develop a customer-centric mindset, which I will bring to work with me every day.

The workshop was made highly effective through live exercises to promote understanding in the audience. I would highly recommend that any entrepreneur attends the workshop before launching a product or company!